Privacy Policy

Effective Date: 9/1/25
Last Updated: 9/1/25

About This Privacy Policy

Safe-Dry® Carpet Cleaning of Franklin ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.carpetcleaningfranklintn.org/ or use our carpet cleaning services.

Contact Information:
Safe-Dry® Carpet Cleaning of Franklin
Phone: 615-560-8384
Website: https://www.carpetcleaningfranklintn.org/

Information We Collect

Personal Information You Provide

When you interact with our website or services, we may collect:

Contact Information: Name, phone number, email address, mailing address
Service Information: Details about your carpet cleaning needs, property information, appointment preferences
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Communication Records: Messages, calls, and correspondence with our customer service team

Information Collected Automatically

When you visit our website, we automatically collect certain information through various tracking technologies:

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

Analyze website traffic and usage patterns
Remember your preferences and settings
Provide personalized content and advertisements
Improve our website functionality and user experience

Google Services

We use several Google services that collect information:

Google Analytics: Tracks website traffic, user behavior, demographics, and interests
Google Tag Manager (GTM): Manages and deploys tracking codes
Google Ads/Remarketing: Delivers targeted advertisements and remarketing campaigns
Google My Business: Manages our business listing and customer reviews

Third-Party Pixels and Tracking

We may use tracking pixels from:

Social media platforms (Facebook, Instagram, etc.)
Advertising networks
Marketing automation tools
Customer relationship management (CRM) systems

Technical Information

IP address and general location information
Device type, browser type, and operating system
Pages visited and time spent on our website
Referring website or source that brought you to our site
Date and time of visits

How We Use Your Information

We use the collected information to:

Service Provision

Schedule and provide carpet cleaning services
Process payments and manage billing
Communicate about appointments, services, and follow-up care
Respond to customer inquiries and support requests

Business Operations

Improve our services and customer experience
Analyze website performance and user behavior
Conduct market research and business analytics
Maintain records for business and legal purposes

Marketing and Advertising

Send promotional offers and service reminders (with your consent)
Display targeted advertisements across various platforms
Retarget website visitors with relevant ads
Measure advertising effectiveness and ROI

Legal and Safety

Comply with legal obligations and regulations
Protect against fraud and unauthorized access
Resolve disputes and enforce our terms of service

Information Sharing and Disclosure

We may share your information with:

Service Providers

Payment processors (credit card companies, payment gateways)
Scheduling and booking platforms
Customer communication tools
Website hosting and maintenance providers

Marketing Partners

Google (Analytics, Ads, Tag Manager)
Social media advertising platforms
Email marketing services
Lead generation and referral partners

Legal Requirements

Law enforcement when required by law
Court orders, subpoenas, or legal proceedings
Protection of our rights, property, or safety
Business transfers (mergers, acquisitions, asset sales)

We do not sell your personal information to third parties for their direct marketing purposes.

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage (Google Analytics)
Advertising Cookies: Enable targeted advertising and remarketing
Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookies through your browser settings:

Accept or reject cookies
Delete existing cookies
Set notifications when cookies are sent
Block specific websites from setting cookies

Note: Disabling cookies may affect website functionality and your user experience.

Google Analytics Opt-Out

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for data transmission
Secure storage systems and access controls
Regular security assessments and updates
Employee training on data protection practices

However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

Request access to your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)

Marketing Communications

Unsubscribe from promotional emails
Opt out of marketing text messages
Request removal from marketing lists

Advertising Preferences

Opt out of interest-based advertising
Adjust ad personalization settings
Use ad blockers or privacy-focused browsers

To exercise these rights, contact us at 615-560-8384.

Children's Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain your personal information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Service records are typically retained for 7 years for business and tax purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date.

Significant changes will be communicated through:

Prominent notice on our website
Email notification to registered users
Other appropriate communication methods

Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Safe-Dry® Carpet Cleaning of Franklin
Phone: 615-560-8384
Website: https://www.carpetcleaningfranklintn.org/
Email: [Insert Email Address]

State-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to delete personal information (with exceptions)
Right to opt out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

European Users (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation:

Right to data portability
Right to restrict processing
Right to object to processing
Right to lodge a complaint with supervisory authorities

This privacy policy is designed to comply with applicable privacy laws and regulations. For specific legal advice, consult with a qualified attorney.

John Pennington

Response from the owner:Thank you John Pennington for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!

Rachel Carton

We had a great experience with Logan at Safe-Dry Carpet Cleaning. He was professional, friendly, and did an amazing job on our carpets. He took the time to explain everything, worked efficiently, and left our home looking and smelling so much cleaner. You can tell he genuinely cares about the quality of his work and customer satisfaction. We would definitely use Safe-Dry again and highly recommend Logan to anyone needing their carpets cleaned!

Response from the owner:Thank you Rachel Carton for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!

Matthew Arnold

Logan R came today and cleaned our carpet. Could nit have been more professional and kind. He walked us through the entire process only after listening to our needs. Gave me a few options and was done quickly. Left behind no mess and went above and beyond. This industry requires these techs to enter our homes to do a job. His ability to make us comfortable and establish trust made a huge difference. Overall our world would be much better if more people were like Logan R. He cared. That seems like a stupid thing to praise but is lost these days. Thanks Logan R!!!

Response from the owner:Thank you Matthew Arnold for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!

Anna Louderback

Logan was incredibly polite and professional, and just downright pleasant. Our rug was inherited, so it is quite old and has some damage - he did the best he could and (most importantly to me) sanitized/cleaned it well so we can feel confident having it rolled out in our home now!

Response from the owner:Thank you Anna Louderback for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!

Michaela Simino

Logan R. did an amazing job! Outstanding customer service and took his time to explain everything and throughly clean the carpets.

Response from the owner:Thank you so much Michaela for your kind words and five-star review! 😊 We’re happy to hear Logan R. provided great service and explained everything clearly. We appreciate your trust in Safe-Dry Carpet Cleaning of Franklin and look forward to helping you again in the future!

Edwin Youngblood

Great work by Logan R. He did a great job of cleaning my carpet along with great detail and communication about the process.

Response from the owner:Thank you so much for your kind words Edwin! We're glad Logan R. provided great service and clear communication. We appreciate your feedback and look forward to helping with your carpet cleaning needs again! 😊

Beth Dye

Very thorough with each space. Worked efficiently and in a timely fashion.

Response from the owner:Thank you Beth Dye for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!

Melanie Blackadar

Jacob

Response from the owner:Thank you so much for the five stars and mentioning Jacob! We’re glad he could help with your carpet cleaning needs 😊

Sarah Looney

Logan was very professional! He worked efficiently and explained everything he was doing. Our couch looks brand new! Highly recommend this company and their services, we are very pleased.

Response from the owner:Thank you Sarah Looney for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!

Billy Hamburg